Description

Standardised questionnaire completed on an individual basis, to assess (and ultimately improve) the quality of life (QOL)of service users. Would be received regularly - based on QOL-QR Schalock and KO Keith.

Organisation

Belfast Health and Social Care Trust
Greystone Support Centre 199 Donore Crescent
Antrim
BT41 1JB

Contact details

Lisa-Jane Cathcart
Residential and Support Living Manager

Tel: 028 94428852

Project areas

• Organisation management
• Quaility of life improvement

Project target

• Patients

Timeframe

Date start: 01 May 2004

Project ongoing: No, the project has concluded.

Objectives

1. Improve the overall quality of life, ensure service users received/had access to ordinary services and services they were entitled to.
2. To improve and maintain healthy well being to offer informed choice in all aspects of daily living.

3. Highlight areas of customer dissatisafaction.

4. Identify opportunities for improvement.

5. Ensure that service users receive the best service.

6. Results shared at tenants meeting to allow for peer support.

7. Share good practice with others within the service.

8. Allows the department to assess if 'we are doing what we say we are doing.
 

Outcomes

Planned

To have individual results that would be incorporated into BILD and person centred plan to allow for areas of improvement to be hihglighted and acted on.
To see if this pilot study could be adapted to be used in other areas of the Trust.

To allow service users to air grievances in contrived, supported way.
 

Actual

All of the above.
Highlighted service users choice in their quality of life.

Highlighted areas that trust and service users did not have control over, ie family.

Become a useful tool that supported the completion of PCP and allowed all areas of service users life to be explored.

Tailored to individuals needs.
 

Key learning

Outcomes

Not available

Actual

Not available

Project evaluation

Has the project been evaluated: Yes, the project has been evaluated.

Is an evaluation report available: No, an evaluation report is not available.

Project enhancements

Not available

Project gains

Not available

Project developments

Not available